Cancel Items from an Order

You can cancel or amend any order placed with Hollylovestoys, provided that the order has not yet entered the dispatch process. Please contact me on 01278 785925 or via email hollylovestoys@hotmail.co.uk and I'll amend/cancel your order, as required.

Returns

If you have any issues whatsoever with any my products, please contact me via telephone 01278 785925 or email hollylovestoys@hotmail.co.uk as soon as possible (within 7 days of purchase) in order to give me the opportunity to sort things out. If you have been sent the wrong items and it is my fault, please return them to me and I'll replace them by return of post and cover your return postage costs

Returns Policy for Hollylovestoys

(1) Introduction We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers in England and Wales/irrespective of your geographical location. This policy does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 30 days following the date of purchase of the product; (b) the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below; and (d) none of the exclusions set out below apply.

(3) Returns procedure In order to take advantage of your rights under this returns policy, you must: All returns must reach us within 30 days from initial dispatch date. Items received after 30 days will not be accepted for return. We cannot refund postage & packing charges and the cost of returning the goods shall be paid for by the customer. The customer shall be responsible for ensuring the return of goods and we cannot be held responsible for items lost in transit. Products returned under this policy must be sent by recorded delivery to: Hollylovestoys 27 Mayflower Court Highbridge Somerset TA9 3BQ You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions The following kinds of products may not be returned under this policy (a) DVDs, CDs other audio or video or audio-visual recordings; (b) computer software (whether on CD-ROM, DVD-ROM or otherwise); (c) gift vouchers.

(5) Refunds We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns Where you return a product in contravention of this policy and where you do not have any other legal right to return the product: (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us Our full name is Hollylovestoys (Limited Company status applied for) Our registered office is Hollylovestoys, 27 Mayflower Court, Highbridge, Somerset, TA9 3BQ Our company registration number is TBA Our email address is hollylovestoys@hotmail.co.uk